Lonedell Branch Grand Reopening Monday, May 14
NOTICE: Please join us for the Grand Reopening of our Lonedell Branch Monday, May 14. Normal business hours.
Fraudulent Solicitation for Mortgage Insurance
If you have received a solicitation for mortgage insurance or for a rate lock, or other mortgage related services appearing to be from Farmers and Merchants Bank, please know that this is a fraudulent attempt by a third party to market to you using our name. This is not from Farmers and Merchants Bank. Click here for more information
IOS 9 NO LONGER SUPPORTED
Beginning on July 1, 2018, iOS 9 for our FMB Personal App and FMB Business App, will no longer be supported. On July 1 and after, we will support iOS 10 and higher. Please upgrade your phones as soon as possible.
Computer Outages 7 13 2018
FMB, as well as, several other banks in the area were affected yesterday by computer outages due to a fiber optic line being severed at a data core processor. We apologize for any inconvenience this may have caused. All deposits should be posted at this time. If you have any questions please contact us at 1-800-382-0049.
IMPORTANT BUSINESS MOBILE APP UPDATE
IMPORTANT BUSINESS MOBILE APP UPDATE: To connect to the FMB Business App after September 15, 2018, users must be running the latest version of FMB Business that is available in the app store. Make sure you have updated to the most recent update.
Debit Card Processor Having Difficulties
Important Notice: Our debit card processor is currently having network difficulties. They are working diligently to resolve this issue. Please feel free to contact us with questions. We apologize for this inconvenience.
PHONE CALLS FROM FMB
PHONE CALLS FROM FMB - It appears that someone is attempting to use Caller ID Spoofing in our area using FMB's name. For more information about this and how you can know it's FMB calling please click here.
Weather Closing Update:
Main Bank St. Clair Drive Up Only, Plaza Bank Closed, Lonedell Drive Up Only, High Ridge Lobby and Drive Up Open, Eureka Drive Up Only --- Online Banking is available, deposits can be made using Mobile Deposit.
Touch Tone Banker
The Touch-Tone Banker is experiencing connection issues. Technicians are working to restore connectivity at this time. The Online Banking and Mobile App are available and as always you can contact a customer service rep for information any time. We apologize for any inconvenience.
WARNING FRAUDULENT TEXT - DEBIT CARD ALERT!
WARNING FRAUDULENT TEXT - DEBIT CARD ALERT! It has been reported that a widespread text message has been sent to area residents alerting them that their debit card has been frozen. The text instructs them to call a number and enter their full 16 digit card number. Please contact FMB immediately if you have replied to the text and entered your card number. Never respond to these texts. Do not call the numbers they provide or click on the links they send to you via text message or email.
IMPORTANT ALERT - There have been media reports of skimmers on ATM’s, gas pumps, and self-check-out terminals in the area. Click here for ways to keep your accounts safe.
Why You Should Never Use Airport USB Charging Stations - Those oh-so-handy USB power charging stations in the airport may come with a cost you can’t see. Cybercriminals can modify those USB connections to install malware on your phone or download data without your knowledge. Read the full report here.
Online and Mobile Banking Maintenance Alert
On Wednesday, June 12, 2019 during the hours of 12:00 A.M. and 5:00 A.M. Central Time we will conduct routine maintenance on our Online Banking and Business Online Banking including the FMB Personal and Business Apps. Please prepare in advance and be aware that these services may be unavailable during this maintenance window.
IMPORTANT FRAUD ALERT
IMPORTANT ALERT: Our area has seen an extreme increase in check fraud, telephone, email and mail fraud and social media scams in the recent weeks. Please click here for some tips from the Federal Trade Commission on how to avoid fraud.
IMPORTANT APP UPDATES AVAILABLE NOW
IMPORTANT APP UPDATES AVAILABLE NOW - There are important Mobile Banking App Updates available now in your app store. Please update your app as soon as possible to enjoy the most recent enhancements, fixes and features. Contact a Personal Banker for assistance if needed.
ALERT - PHONE LINE ISSUES
FMB St. Clair and Lonedell are having phone issues this morning, however online banking is functioning fine and so is the touchtone banker at 1-800-561-4366. Technicians are working on the issue. We are sorry for the inconvenience.
Closing Inclement Weather
NOTICE: Due to inclement weather all of our branches will be closing at 2:30 pm today. Our ATM's and Online banking are available.
Lonedell Branch Phones - Temporarily Out of Service
Phones and Internet Services at our Lonedell Branch are temporarily out of service. Technicians are working to resolve this issue. Please contact any of our other branches to speak to customer service.
Debit Card Alert:
We are currently experiencing debit card connectivity issues. Our technicians are working on this issue. We apologize for any inconvenience this may cause.
NOTICE - Economic Impact Payments - Stimulus Deposits
NOTICE - Economic Impact Payments - Stimulus Deposits - The link below will bring you up to date on details surrounding your Economic Impact Payment. We encourage you to use the online, mobile or telephone banker to check for deposits to avoid longer than normal hold times. https://www.irs.gov/coronavirus/get-my-payment
NOTICE - Data Base Maintenance - Sunday, January 10 between 1:00 AM and 3:00 AM
NOTICE: Database Maintenance is scheduled to occur Sunday, January 10 between 1:00 AM and 3:00 AM
During this time:
- Telephone Banking will not be available.
- Mobile Banking will not be available.
- Cardholder transactions will be authorized using offline limits.
- Balances and prior date activity will be available.
Fraudulent Social Security Calls
FRAUDULENT SOCIAL SECURITY CALLS ALERT! The FTC is getting reports about people pretending to be from the Social Security Administration (SSA) who are trying to get your Social Security number and even your money. Click here to learn more about what these scammers will say to get your information.
ALERT - Our 800 number is down.
Charter is having routing issues, therefore our 1-800-382-0049 number is not working. Click here to find your local branch number.
Fraudulent PPP Emails
We have recently seen an increase in COVID-19 themed phishing emails sent to customers. The most recent attempt is a phishing campaign impersonating the Small Business Administration (SBA).
This is a malicious attempt to lure business owners to apply for the Paycheck Protection Program (PPP) by clicking on the provided link. Remember to open email and attachments from trusted sources only.
NOTICE - Site Maintenance
Limited online access will be available during our normal maintenance window on March 14th and March 21st, 12am-6am CST. Click here for specific services that will not be available during this time.
SPECIAL ALERT - Fraudulent Phone Calls
SPECIAL ALERT: If you receive a call from FMB asking for your account number or your personal information ask the person's name then hang up and call the bank directly and ask for that person. We will never call you to ask for your account number or your full social security number. You may be a victim of Caller ID Spoofing. For more about Caller ID Spoofing see our resource center.
Plaza Closing Notice
NOTICE - After Saturday, July 31st the Plaza Branch in St. Clair will be permanently closed including the walk-up ATM on the front of the building. We will soon have 2 additional drive up lanes on the south end of the new bank that will accommodate larger vehicles. We thank you for your patience during these additions.
Attn Android Users -
Attn Android Users - Our processor has informed us that the Android App Update has been completed for Android version 4.4 and higher.
Important Notice: Scheduled Online Banking Maintenance
Important Notice: Online Banking and Mobile Banking Maintenance will be performed December 14th from 12:00 am to 6:00 am. Balances and prior date activity will be available. Cardholder transactions will be authorized using offline limits.
Inclement Weather Advisory
Lobby and Drive-Ups open normal business hours today at St. Clair, Lonedell and Eureka. High Ridge will have drive-up services only.
Lonedell Branch Closing at 1:00 pm today & EUREKA AT 2:00
NOTICE - Our Lonedell Branch is closing at 1:00 pm today due to inclement weather AND our Eureka Branch is closing at 2:00 pm. We encourage you to utilize our online and mobile banking, mobile deposit, telephone banker and ATMs during this time.
NOTICE - We are experiencing Phone System issues.
NOTICE - We are experiencing Phone System issues. Our techs are diligently working to restore our connection. We apologize for the inconvenience. For balance inquiries or transfers please use the Telephone Banker by calling 1-800-561-4366 or use Online or Mobile Banking.
Important Notice - St. Clair ATM
NOTICE - St. Clair ATM Users - Demolition of the Plaza Branch Building will begin taking place Friday, May 6th.
Please note that the ATM WILL REMAIN OPEN with one way traffic entering ONLY from Hwy 47 and exiting ONLY to plaza drive.
NOTICE - High Ridge Branch
NOTICE: Charter/Spectrum has an outage this morning that is affecting our High Ridge Branch phones and systems. We do not currently have an eta on when this service will be restored. Please utilize our online and mobile banking, mobile deposit, and Free MoneyPass ATM's. Stay tuned to our website for further details. We apologize for this inconvenience.
Fraud Alert: Beware of Social Engineering!
FRAUD ALERT: BEWARE OF SOCIAL ENGINEERING!
FMB will never ask you for your online banking password, ask you to reset your password using the “Forgot Password” option, or ask for any one-time authorization codes that are sent to your device. If you receive a call or text asking for this information, hang up, and call us directly at 800-382-0049.
NOTICE - Lonedell Hours Changing
NOTICE - Lonedell Hours Changing - As of October 1st, our Lonedell branch will be closed on Saturday. With the installation of the enhanced drive-up ATM, the lobby ATM will be removed as well. Deposits can be made at the ATM using the ATM deposit features and also through our APP using Mobile Deposit.