New Enhancements Coming Soon
At FMB we’re always looking for new ways to improve the level of service we provide our customers. Beginning April 2, 2020, we will undergo some very exciting enhancements to our processing system.
These Enhancements Include:
• RoundUp Savings
• New Online Debit Card Deactivation
• New Instant Issue Debit Cards
• New Real-Time Mobile Deposit
• New Mobile & Tablet Apps
• New Online Banking
• New Bill Pay
• Coming 4th Quarter 2020 - Online Account Opening
Be sure to watch for a more detailed mailing in February with important dates, action items and notifications.
We will be open normal business hours through the implementation process. We anticipate a smooth transition that will provide very little disruption to you. Please be sure to review each of the following sections for an in-depth description of how these services will be changing and what you need to know to prepare for them.
What you need to know:
ATM / DEBIT CARDS will be reissued. If you currently have an active ATM or debit card, you should expect to receive a new debit card and PIN in mid to late March. You will not have to activate your new card. Begin using this card on April 2. Card transactions will be processed offline until April 6. This will limit your ability to do a balance inquiry at an ATM.
ONLINE BANKING will be unavailable beginning April 3 at 8:00 am. Beginning Monday, April 6, existing users may access online banking using the current username and a temporary password.
MOBILE BANKING will be unavailable beginning April 2 at 5:00 pm. For Apple users, the new app will roll out as an upgrade in your app store on Monday, April 6. Android users will need to download the new app by searching “FMB” in the Google Play Store or going to our website.
BILL PAY will be unavailable beginning March 26 at 8:00 am. All payments scheduled to be paid during the enhancement period will continue to process. If you have bills to pay between March 26 and April 6, please set them up for payment prior to March 26. Service will resume April 6.
STATEMENTS will produce for all accounts as of April 2. These will be mailed even if you normally get an eStatement. This partial statement will only include activity from your previous statement to April 2.
TELEPHONE BANKING will go into inquiry only mode at 5:00 pm on April 2. This service will then be unavailable until April 6. Your PIN will not change.