Welcome to (even) better banking!
As part of FMB’s commitment to secure innovation, and in the interest of providing our customers the best products and services possible, we will be undergoing an enhancement to a new core banking system beginning April 3, 2020. The new technology we will be implementing will allow us to make your banking experience even better!
The information provided below is of primary importance to our customers. You’ll find details about the changes we’ll be making, as well as action items and notifications you’ll need to act on to continue enjoying uninterrupted service.
We will be open normal business hours through the implementation process. We anticipate a smooth transition that will provide very little disruption to you. Please be sure to review each of the following sections for an in-depth description of how these services will be changing and what you need to know to prepare for them. As always, if you have questions or concerns please feel free to contact us.
Thank you in advance for your patience as we put the finishing touches on our new and improved operating system.
NOTE: Login with your previous username. Personal one-time password is username plus the last four of your SSN. Business users' one-time password is username plus the last four of your EIN.
Personal - iPhone
NOTE: Login with your previous username. One-time password will be your username plus the last four digits of your SSN.
Personal - Android
NOTE: Login with your previous username. One-time password will be your username plus the last four digits of your SSN.
Business - All Phone Types
NOTE: Login with your previous username. Business users' one-time password is username plus the last four digits of your EIN.
NOTE: Prompts have changed.
New Enhancements Coming Soon
At FMB we’re always looking for new ways to improve the level of service we provide our customers. Beginning April 2, 2020, we will undergo some very exciting enhancements to our processing system.
These Enhancements Include:
• RoundUp Savings
• New Online Debit Card Deactivation
• New Instant Issue Debit Cards
• New Real-Time Mobile Deposit
• New Mobile & Tablet Apps
• New Online Banking
• New Bill Pay
• Coming 4th Quarter 2020 - Online Account Opening
We will be open normal business hours through the implementation process. We anticipate a smooth transition that will provide very little disruption to you. Please be sure to review each of the following sections for an in-depth description of how these services will be changing and what you need to know to prepare for them.
How will this affect my ATM/debit card?
FMB is excited to introduce a new Visa Debit Card. If you are an existing ATM or Visa Debit Card holder, your new card and PIN will be arriving in the mail in mid to late March. It is imperative that your mailing address is correct for timely receipt of your new debit card. You will NOT have to activate this card; however, it will be ready for use on April 2. Please continue using your current FMB debit card through Wednesday, April 1. Though your old card will be inactive after this date, we encourage you to dispose of it appropriately. You may experience service interruptions with Mobile Wallet during this period.
Can I change the PIN number on my new card?
Card PIN change can be made on or after April 6 via FMB ATM's or by calling 877-965-3344 and following the prompts or by calling or visiting your local branch.
Will I have the same access to cash and purchase limits?
During the period from April 2 to April 6, the daily transaction limits on your card will be temporarily decreased. The daily withdrawal limits for ATM, PIN Point-of-Sale (POS) and Signature Point-of-Sale (POS) will be $500 each. The FMB's standard limits will be reinstated April 6. Please consider planning ahead and withdraw any cash that you might need prior to April 1.
NOTE: The rewards for the schools in our Mascot Debit Card Program will not change.
How will this affect ATM transactions?
FMB ATM's will be temporarily out of service on April 2. Card transactions will be processed offline until April 6. You may be unable to do a balance inquiry.
What about auto debits I have set up through my Debit Card?
Merchants that participate in Visa Account Updater will receive your new card information from Visa automatically. Most large retailers participate in this service, however you may need to reestablish those auto debits if the merchant does not. Unfortunately, we do not have a way of knowing who does or doesn't so you will have to check with the merchant to make sure your auto debits will still be established.
What is Instant Issue?
Project Innovation allows our branches to issue new debit cards on site rather than waiting the standard 7 to 10 business days to be delivered by mail. We can issue cards from our branches beginning April 6.
Will my access to Online Banking be restricted during this process?
We do apologize in advance that Online Banking will be unavailable beginning Friday, April 3 through Monday, April 6 during the actual conversion process. During that period, information about transactions and your balances will be available by calling any of our branch locations during business hours.
IMPORTANT: Reoccurring Online Banking transfers will post as normal until April 2nd. Online Banking transfers that are scheduled on or after April 3rd will need to be reestablished by logging in and setting up a new reoccurring transfer.
What if I use more than one log-in for online banking?
Users with multiple personal usernames will now only need to use one. Which one should you use? It’s your choice! They will all be linked to any accounts you are on, eliminating the need for more than one log-in.
Will I use the same username and password for Online Banking?
Your Username will remain the same. You will be given a temporary password to use for your first login. The temporary password will be your username plus the last four digits of your social security number.
On April 6, navigate to our website at www.fmb4banking.com. In the upper right hand corner of the home page, follow the steps on the next page; or you can login for the first time from your Mobile App. See the Mobile App instructions on page 6.
New Transaction Cut-Off Times
|Online Banking Transfers||7:00 PM|
|iPay Bill Pay Transactions||3:00 PM|
|External Online Banking Transfers via ACH||6:00 PM|
|Mobile Deposits||4:00 PM|
|P2P Spin (Person to Person)||3:00 PM|
|Remote Merchant Capture||4:30 PM|
Online Banking Login Instructions
- Enter your existing username. Click Log In.
- Enter your temporary password. Your temporary password is your username plus the last four of your SSN. Example: Username1234
- Create a new password. Passwords are case sensitive and must be 8-17 characters with at least:
- 1 number
- 1 letter
- 1 UPPER CASE letter
- 1 special character
- Set-up Security Questions & Answers. Select a question from each of the 3 drop down menus and set an answer for each. Answers much be at least four characters
- Answer the Security Question
- Agree to the Terms and Conditions
Visit the Mobile Banking section for first time login instructions using our new mobile app. Download the app here!
Will access to Bill Pay be restricted?
Bill Pay will be unavailable beginning March 26 at 8:00 am. All payments scheduled to be paid during the upgrade period will continue to process. If you have any bills to pay between March 26 and April 6 please set them up for payment prior to March 26. Service will resume April 6.
Will I have to do anything additional to resume using Bill Pay?
Information regarding your current billers will be available on your first login to our new system; however if you currently have any e-bills established (electronic version of your bill or statement), you will need to re-enroll. We do apologize for the inconvenience and encourage you to contact us at 1-800-382-0049 if you need assistance with this task.
Will this affect my Bill Pay history?
We recommend printing your bill pay history before March 26th if you wish to retain this information. Your bill pay history is available on your monthly statements as well. You can always obtain a copy of a check by contacting one of our branch locations.
We are excited to announce our new enhanced Mobile App for iPhone and Android and a new Tablet App.
How will this change affect my access to account information with my mobile phone?
Our mobile banking services will be unavailable during the period of April 2 through April 6. On April 6, you will be able to access your account information via mobile through any of the following service:
Log in directly from our website using your mobile browser.
Perform the app update in your app store. Login with your previous username. One-time password will be your username plus the last 4 digits of your SSN.
Delete the old app from your mobile device. Download the new app from your app store. Login with your previous username. One-time password will be your username plus the last 4 digits of your SSN.
SMS Text Banking
Text banking can be set up through our new online banking.
NOTE: Alerts will need to be set up again through our new online banking.
BUSINESS APP USERS: Delete old app from your mobile device. Download the new app from your app store. Login with your previous username. One-time password will be your username plus last four of EIN.
The Telephone Banking system will be temporarily unavailable from April 3-5. It will be available for use on April 6. Phone numbers for this service will not change, however listen carefully as the prompts for this service will be changing.
How will my account transactions be affected?
On Fridays, teller transactions items posted after 5:00 pm will be posted on the next business day.
Payment Order of Items: Transactions such as ACH, Bill Payments, ATM or point-of-sale (POS) terminal transactions may not be posted in the order in which you made them due to processing timelines of the Federal Reserve System and other delays which occur in the ordinary course of business. As a benet to our customers, our policy is to post credits as received based on electronic timestamps which are assigned while the items are in the federal payments system. Internet or Telephone Banking transactions, ATM or PIN point-of-sale (POS), Signature point-of-sale (POS) or over-the-counter cash withdrawals, checks, and ACH transactions are paid in the preceding order. All items except for checks are posted from low to high dollar amount. Checks are paid in check number sequence when a check number is provided.
Online, Mobile, and Telephone Banking transfers will be limited to 6 per month on all savings and money market products.
Will my account number change?
With this change, we will make some revisions in our internal systems for the following types of account numbers: loans, individual retirement accounts (IRA), and safety deposit boxes. Please note that checking, savings and CD account numbers will not be changing!
For loans, IRA’s and safety deposit boxes, you may notice a slight revision with this renumbering. Your new account number can be found in our new online banking solution or by contacting your banking center. Transactions presented to FMB with the old account number will be updated to the new one. You do not have to take any actions in this matter unless you have provided your loan account number for electronic or online bill payment with another institution. If so, please update your account number with the other institution after April 6.
Will this change affect my account statements?
You will continue to receive periodic account statements as you do now. These will have a slightly different look; however complete information about transactions and balances for your account will be represented.
Every account will produce a partial statement as of April 2. These will be mailed even if you normally get an eStatement. This partial statement will only include activity and interest from your previous
statement cycle to April 2. The premium rate will be paid on any account requiring balance or activity qualifications. No monthly service charges will be assessed on this partial statement.
I currently receive eStatement notifications and access my statement through online banking. Will this change?
If you currently receive eStatements, you will automatically be enrolled in this service and will access your statement through online banking. Please make sure to accept the eSign Agreement upon first log-in.
How do I enroll in eNotices?
FMB now has the ability to send eNotices via eSafe secure email or in Online Banking. If you would like to enroll in eNotices, you must first accept the eSign agreement in Online Banking. Please contact a Customer Service Representative, if you need assistance.
When you enroll in the RoundUp Savings Program, we will round up the amount of any Visa® debit card purchase made by you or any Visa® debit cardholder on your personal checking account to the next whole dollar and transfer the excess amount from your checking account to the designated savings account.
For example, when you use your FMB Debit Card to purchase morning coffee and breakfast for $6.50, there will be a $0.50 transfer to your savings account.
CUSTOMER OVERDRAFT POLICY
An insufficient balance could result in several ways, such as: a) the payment of checks, electronic funds transfers, or other withdrawal requests; b) payments authorized by you; c) the return of unpaid items deposited by you; d) the assessment of bank service charges; or e) the deposit of items which, according to the bank’s Funds Availability Policy, are treated as not yet available or finally paid. We are not obligated to pay any item presented for payment if your account does not contain sufficient funds. Rather than automatically returning, unpaid, any non-sufficient funds items that you have, if your eligible account has been open for at least thirty (30) days and thereafter is in good standing, which includes at least: a) you are not in default on any loan obligation to FMB, b) your account has not been recently overdrawn, c) you have maintained a collected average balance of greater than $100, and d) your account is not the subject of any legal or administrative order or levy, we will consider – as a discretionary courtesy or service and not a right of yours nor an obligation on our part – approving your reasonable overdrafts. You may be able to access your overdraft checking limit through over-the-counter, internet and telephone banking, ACH, check or automatic payment. In addition, if you select the opt-in option on the debit and ATM card authorization, you may be able to access your overdraft checking limit through an ATM or debit card purchase. Our standard NSF (Non-Sufficient Funds) Paid/Return Item Fee of $30.00 will be imposed for overdrafts. Daily charges of $6.00 beginning on the 4th business day an account is overdrawn. This fee is waived on days when the negative account balance is $10.00 or less. As an alternative, you may wish to initiate an automatic transfer authorization to have funds transferred from another account at the Bank to cover an overdraft. Normally, we will not approve an overdraft for you in excess of your limit including any overdraft handling charge(s). We may refuse to pay an overdraft for you at any time, even though we may have previously paid overdrafts for you. You will be notified of any non-sufficient funds items paid or returned that you have; however, we have no obligation to notify you before we pay or return any item. The amount of any overdraft plus our overdraft or non-sufficient funds charge(s) of $30.00 per item and/or Overdraft Fee(s) that you owe us shall be due and payable upon demand. If there is an overdraft paid by us on an account with more than one (1) owner on the signature card, each owner, and agent if applicable, drawing/creating the item creating the overdraft, shall be jointly and severally liable for such overdraft, plus our overdraft or non-sufficient funds handling charge(s) of $30.00 per item.
LIMITATIONS: The fees charged for the items paid into overdraft or returned, as well as the amount of the overdraft item(s), will be subtracted from the disclosed overdraft protection dollar limit. The order in which transactions are received and processed can affect the total amount of overdraft fees incurred by a customer. FMB reserves the right to limit participation to one account per customer and to discontinue this product at any time with prior notice. Please advise a Customer Service Representative, at 1-800-382-0049, if you do not wish to have this service available on your account.
TRUTH IN SAVINGS DISCLOSURE
YOUR CHOICE PREMIUM CHECKING
A service charge of $10.00 will be assessed each month. The service charge is waived if the primary account owner maintains an aggregate balance of $5,000 or more in linked FMB personal deposit accounts. Aggregate balance is computed using the average statement cycle balance for checking and savings accounts and the current balance on the statement date for CDs.
INDIVIDUAL AND FAMILY HEALTH SAVINGS ACCOUNTS
A service charge of $2.00 assessed each month for eStatements. Service charge is waived if the primary account owner maintains an aggregate balance of $5,000 or more in linked FMB personal deposit accounts.
A service charge of $5.00 assessed each month for paper statements.
Primary account owners maintaining an aggregate balance of $5,000 or more in linked FMB personal deposit accounts will qualify for the premium interest rate.
Aggregate balance is computed using the average statement cycle balance for checking and savings accounts and the current balance on the statement date for CDs.
YOUR CHOICE CHECKING REWARDS
Qualied Rate Tier-
Tier 1: $0.00 to $15,000.00
Non-Qualied Rate Tier
Tier 3: $0.00 to $2,500.00
LAZY RIVER SAVINGS
MY REWARDS PLUS
The Debit Card Rewards program will be discontinued as of April 2, 2020. Points can be redeemed up to that date by visiting our website. This does not affect the Mascot Debit Card Program; it will continue with no interruption.
Charges & Fees for Bank Services
Effective Date: 04/03/2020
The following fees may be assessed.
|Fee Category||Fee Name||Fee Amount||Important Information|
|Cashier's Checks||$5.00 each||Free with aggregated YTD average balance of $2,000.00 or more. One check per day free to customers with Your Choice Checking Premium account.|
|Checks (Temporary)||8 at no charge upon customer reordering at time of request||If checks are not ordered, the customer will be charged $0.50 for each counter document.|
|Money Orders||$3.00 each||Amounts up to $1,000.00 only. No fee for customers with the Your Choice Checking - Premium Account.|
|Stop Payment Fee||$30.00||This fee is per stop payment order.|
|Transfer Fee (Telephone Request)||$5.00 per customer transfer request||No charge for Telephone Banking and MoneyPass Debit Card transfers.|
|Copy Fees||Instant Statement Fee||$5.00 per account printout||Appears as "Instant Statement Fee" on statement.|
|Notary Fee||Free to customers.||Not available to non-customers.|
|Fax Service||Toll free numbers are free.
Non-toll-free numbers are $5.00.
|FMB will fax documents for customers at no charge to toll free numbers, there is a charge with non-toll numbers for both customers and non-customers. No additional fee for multiple pages.|
|Photo Copies||3 pages per day for free for FMB Customers.||Additional pages for customers $.50. (Non-customers $.50 per page.)|
|Statement Special Handling Fee||$5.00||This fee is per month for duplicate paper statements|
|ATM / Debit Card Services||ATM Foreign Withdrawal||$2.25 fee per withdrawal||Fee for withdrawal done at non-FMB ATM. Appears as "ATM FEE FOR FOREIGN" on statement.|
|Cross Border Fee||.8% charged on all single currency international transactions||Fees post as separate transactions, with the same location information as the original transaction.|
|Currency Convert Fee||.2% charged on international transactions where VISA or PLUS performs a currency conversion function||Fees post as separate transactions, with the same location information as the original transaction.|
|Replacement ATM/Debit Card||$10.00||This fee is per replacement card.|
|Other Account Charges||Deposit Verification Fee||$5.00|
|Dormant Charge||$8.00 per month after 9 months of inactivity||Waived if aggregate balance of linked FMB accounts is greater than $5,000.00. Does not apply to Minor Savings Accounts. Customers can call to reactivate accounts.|
|Early Account Closing Fee||$15.00||If checking or savings account is closed by the customer within the first 90 days of opening date.|
|Excessive Withdrawal Fee||$10.00||Service charge applied when a MMDA or Savings exceeds 6 of the restricted withdrawal types.|
|Paper Statement Fee||$2.00 per month||Fee is charged on accounts receiving paper statements unless otherwise noted.|
|Returned Deposit Item Fee||$15.00||Per deposited check returned.|
|Safe Deposit Box Late Payment Fee||$5.00||Automatic late charge when rent is 30 days past due.|
|Uncollected Funds Fee||$30.00 paid or returned uncollected fee||Per transaction presented for payment while account has hold against funds.|
$17.00 Domestic incoming wire $25.00 Domestic outgoing wire
|Wire transfers are not available for non-customers.|
Overdraft and NSF (Non-Sufficient Funds) Fees for DDA & Savings Accounts
- The categories of transactions for which an overdraft fee may be imposed are: overdrafts created by online banking, phone transfer, check, in-person withdrawal, ATM withdrawal, or other electronic means as applicable such as ACH and recurring debit card transactions. These categories are also included in the insufficient funds items which may be paid or returned and are as follows:
|NSF Returned Item Fee||$30.00 returned item fee for each insufficient funds item returned and not paid.|
|NSF Paid Item Fee||$30.00 for each insufficient item paid creating an overdraft balance.|
|Overdraft Fee||Daily charges of $6.00 beginning on the 4th business day an account is overdrawn. This fee is waived on days when the negative account balance is $10.00 or less.|
- The additional categories for which a fee may be imposed for ATM withdrawals and everyday Debit Card transactions applies only to those customers who have signed an "Opt-In" form to the availability to overdraw with these types of transactions and are as follows:
|NSF Paid Item Fee||$30.00 for each insufficient item paid creating an overdraft balance.|
Daily charges of $6.00 beginning on the 4th business day an account is overdrawn. This fee is waived on days when the negative account balance is $10.00 or less.
All Other Fees
- Bill Pay Services through online banking - There is no charge for our regular iPay bill pay service.
Bill Pay Optional Transaction Fees – charged per transaction
SPIN (Person to Person Transfer) - $ .50
Overnight Delivery Fee - $19.95
2nd Day Delivery Fee - $14.95
Gift Check Fee- $2.99
Charitable Donation Fee - $1.99
- Christmas Money Envelopes - $.25 each
- Collection items received - $25.00
- Collection items sent - $25.00
- Deposit Bags - (Regular Zipper Bags) $5.00.
- Forced Entry to Safe Deposit Box Fee - $198.00 per occurrence. This also applies to lost keys.
- Garnishment Fee - $20.00 charged to the garnished account.
- Levies Fees - $20.00 charged to the account from which it was levied.
- Lockbox Service - Monthly Maintenance Fee $90.00.
- Reconciliation Fees - $30.00 per hour with a minimum charge of $15.00
- Research Fees - $30.00 per hour, minimum charge of $15.00.
- Subpoena/Production of Documents - $350.00 retainer up front with unused portion refunded to the requestor . $25.00 per hour
$10.00 minimum, $2.00 per item charge for items reproduced from archival and $.25 per item for reproduction of items not yet archived.
- ATM Fee - $3.50
- Coin Machine – 12%
- Non-customer Fax Charge - $10.00. No additional fee for multiple pages.
If you use the EXPORT feature in online banking to export your transactions to accounting software we want you to know about a few troubleshooting tips to get this started after the enhancements to our online banking.
Click here for a printable troubleshooting guide.
Click here for Mint Conversion Information.
Click below for conversion instructions for your Accounting Software:
- QuickBooks Online
- QuickBooks for Mac Web Connect
- QuickBooks for Windows Web Connect
- Quicken for Mac Express Web Connect
- Quicken for Mac Web Connect
- Quicken for Windows Express Web Connect
- Quicken for Windows Web Connect